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Our Terms Shape How Your Account Works

When you open an account with sbobet link, you're agreeing to the framework that keeps your wallet secure, your withdrawals verified and your gameplay transparent.

Account eligibility depends on local lawDANA, OVO, GoPay and QRIS depositsWithdrawal verification in place
Explore the Lobby Read FAQ
sbobet link Our Terms Shape How Your Account Works
REACH OUR TEAM

How to Contact Us About These Terms

Live Chat Support Open a chat window in your account dashboard any time you need clarification on a term, a restriction or your rights. Our agents in Surabaya and across Indonesia respond during business hours to explain policy and help resolve disputes.
Email Requests Send account or data-related questions to [email protected]. Include your account number and a clear description of your request. We aim to reply within 48 hours with a detailed answer or next steps.
Account Settings Review and update your personal data, payment methods and communication preferences directly in your account settings under Profile. Changes take effect immediately and are logged for your audit trail.
SECURITY & DATA

How We Protect Your Information

Data Encryption

Your account credentials, payment details and betting history are encrypted end-to-end using industry-standard TLS 1.2+. We never store your full card number or bank PIN, and DANA, OVO and GoPay tokens are tokenised and expire after each session.

Retention Policy

We keep your account data for the lifetime of your account plus three years after closure (or as required by local law). Betting records and payment logs are archived securely. You can request deletion of non-essential personal data by contacting support—some records are kept for legal compliance.

Login Security

Your password must be at least 8 characters with mixed case and numbers. We recommend enabling two-factor authentication (2FA) via SMS to your registered phone. If we detect suspicious login attempts, we'll lock your account and ask you to verify your identity.

Cookie & Tracking

We use cookies to remember your login state, language preference and betting history within your session. Analytical cookies track page behaviour to improve our lobby and payment flow. You can disable cookies in your browser, but some platform features may not work correctly.

Third-Party Sharing

We share your account data with payment processors (DANA, OVO, GoPay, QRIS operators) only to complete your transaction. We do not sell your data to advertisers or data brokers. Game providers see only your session ID and bet result, not your name or payment method.

Dispute & Changes

If you believe a term is unfair or your data has been misused, email [email protected] with evidence. We'll investigate within 14 days and propose a resolution. You have the right to close your account at any time; outstanding balances remain owed under our collection terms.

Terms & Conditions Questions

No. Multi-accounting is prohibited. If we detect duplicate accounts from the same person, device or payment method, both accounts will be suspended and funds forfeited. Each person is allowed one active account under these terms. If you've forgotten your login, use the password reset option instead of creating a new account.

Minor breaches (e.g. outdated contact info) result in a warning and a chance to correct it. Serious breaches—such as bonus abuse, market manipulation, unauthorised payment method use or undisclosed multi-accounting—trigger immediate suspension and possible funds seizure. We notify you of the breach and your right to appeal within 30 days of the ban.

Yes. You can update your email, phone number, address and payment method in Account Settings. Your name, date of birth and ID number cannot be changed after registration. If any of those details were entered incorrectly, contact [email protected] with proof and we'll review the request.

We retain your account data for three years after closure for legal, tax and dispute-resolution purposes (or longer if required by local law). Betting records, transaction histories and KYC documents are archived. You can request deletion of non-essential personal data, but core records necessary for compliance cannot be deleted.

You can request data deletion by emailing [email protected] with your account number. Certain data—such as transaction records, identity verification documents and communication logs—must be retained under local law and payment processor agreements. We'll confirm what can and cannot be deleted within 14 days.

We share only essential data with payment processors (DANA, OVO, GoPay, QRIS) to process your deposits and withdrawals. Game studios receive only your session ID and game outcome—not your name or payment details. We do not sell data to third-party marketers or data brokers. Partners are contractually bound to keep your data confidential.

Email [email protected] with your account number, the transaction date and a description of the dispute. We'll investigate within 14 days and respond with findings. If you disagree with our decision, you have the right to escalate to our compliance team. We aim to resolve all disputes transparently and fairly.

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